- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for an exchange with any product of equal or lesser value. You will be responsible for return shipping costs. In the case that the error is our own, such as receiving incorrect or defective items, we will refund you the purchase amount or send you a replacement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship free to any of the 50 states in the United States. Shipping to most countries is also available for varying shipping rates. If at checkout you find you have difficulty shipping to your address please Contact Us so a representative can help you.
Most orders are packaged and mailed out within one to two business days. Some packages are delayed if an item is out of stocked and we are waiting on a shipment. If the products you are ordering are time sensitive please Contact Us so that a representative can make sure you receive your products in time.