- Shipping & Returns
Shipping & Returns
Unworn merchandise purchased online at EyeCandyLA.com can be returned within 30 days of delivery for an exchange or refund. Please note that all items purchased at a reduced price are nonrefundable. This includes clearance items, sale items, and free gifts. Items purchased with a discount code are eligible for a return or exchange.
In the case of a shipping error, such as receiving incorrect or damaged items, please email firstname.lastname@example.org with pictures of the damaged item so we can send you a replacement item.
In the case of a refund please allow up to four weeks after your return is mailed for the funds to be fully refunded. We begin processing refunds as soon as items are received to our warehouse, but often times the credit card companies and banks take several business days to complete a refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship free to any of the 50 states in the United States. Shipping to most countries is also available for varying shipping rates. If at checkout you find you have difficulty shipping to your address please Contact Us so a representative can help you.
Most orders are packaged and mailed out within one to two business days. If the products you are ordering are time sensitive please Contact Us so that a representative can make sure you receive your purchase on time.